← Back

Merchant guide

UAE and Saudi local payment options

The UAE and Saudi Arabia pay with cards, Mada, Apple Pay, and local wallets more than cash. This guide explains the main local options, gateways like Telr, and what a merchant should check before going live.

How the Gulf pays

In the UAE and Saudi Arabia, online and in-store payments are led by cards (Visa, Mastercard, American Express), mobile wallets (Apple Pay, Google Pay, Samsung Pay), and, in Saudi Arabia, the national scheme Mada. Local buyers also use STC Pay and urpay wallets, and Saudi billers use the SADAD system. For a merchant, the practical checklist is: show Mada and cards in Saudi, show cards and Apple Pay in the UAE, and add BNPL where it fits. A single gateway such as Telr can expose most of these through one integration across the GCC, which is why cross-border sellers often start there rather than negotiating with each scheme.

  • Cards, Apple Pay, and Mada lead in the Gulf.
  • Saudi adds Mada, STC Pay, urpay, and SADAD.
  • UAE buyers use cards and Apple Pay heavily.
  • One gateway can expose most local methods at once.

Saudi Arabia: Mada and SADAD

Mada is the national payment scheme owned by the Saudi Central Bank (SAMA), used at POS, ATMs, and online through 3D Secure. For an online merchant, accepting Mada means local cardholders can pay with the card they already trust, often at a lower cost than international cards. SADAD is the biller system for utilities and government payments, relevant if you collect bills or subscriptions tied to Saudi services. Mada Pay and wallet additions (Apple Pay, Samsung Pay, Google Pay) extend this to phones. To accept Mada online you typically go through an acquirer or gateway licensed in Saudi Arabia, and you must meet SAMA's security and 3D Secure rules.

  • Mada is SAMA's national scheme for POS, ATM, and online.
  • Online Mada uses 3D Secure for extra security.
  • SADAD handles bills and government-type payments.
  • Accept Mada via a Saudi-licensed acquirer or gateway.

UAE and Saudi wallets

Apple Pay, Google Pay, and Samsung Pay are widely used because they tokenize the card and speed checkout. In Saudi Arabia, STC Pay and urpay are local wallets customers expect. For a merchant, adding these is mostly a setting in your gateway once cards are enabled; you do not onboard each wallet separately in most cases. The benefit is conversion: a one-tap wallet payment beats typing a long card number. Make sure your gateway supports the wallet in the right market, because availability differs by country and by whether your business is licensed locally.

  • Apple, Google, and Samsung Pay tokenize cards for fast checkout.
  • STC Pay and urpay are expected Saudi wallets.
  • Wallets are usually enabled in your gateway settings.
  • Availability differs by market and licence.

Gateways like Telr

Telr is a UAE-based gateway licensed by the Central Bank of the UAE for retail payment services and certified as a payment technical service provider in Saudi Arabia by SAMA. Through one integration it exposes Visa, Mastercard, Amex, UnionPay, JCB, Apple Pay, Google Pay, Samsung Pay, PayPal, SADAD, Mada, STC Pay, and urpay, plus BNPL and invoicing, across the UAE, Saudi, Bahrain, and Jordan, in many currencies and languages. For a cross-border seller, a regional gateway reduces the number of contracts and gives a consistent dashboard. Compare it with other GCC gateways on supported markets, settlement currency, and onboarding documents before you choose.

  • Telr is licensed in the UAE and certified in Saudi by SAMA.
  • One integration exposes cards, wallets, Mada, SADAD, BNPL.
  • Covers UAE, Saudi, Bahrain, and Jordan.
  • Compare regional gateways on markets and settlement.

Fees, settlement and what to confirm

GCC gateway pricing is a percentage plus often a fixed fee per transaction, with local cards (Mada) sometimes cheaper than international cards. Published rates are a starting point only. Public pricing is only a first filter. Actual pricing changes with country, industry, volume, settlement currency, integration method and contract terms. Confirm against the provider's official pricing page or a written quote before you go live. Ask about local versus international card rates, settlement currency (riyal, dirham, or USD), payout timing, refund and chargeback handling, and any setup or annual fee. Also confirm onboarding documents and whether you need a local entity or can settle offshore. For cross-border sellers, the settlement currency drives your FX planning, so pin it down in writing.

  • Percentage plus fixed fee; local cards may cost less.
  • Confirm riyal, dirham, or USD settlement.
  • Check payout timing and refund or chargeback fees.
  • Confirm local entity needs and documents.

Mistakes to avoid

The first mistake is cards-only checkout without Mada in Saudi, which loses local buyers. The second is ignoring 3D Secure, which can raise fraud and chargebacks. The third is assuming one gateway licence covers every GCC country; each has its own regulator, so confirm market coverage. The fourth is skipping wallet enablement, which leaves conversion on the table. Last, get pricing in writing and read the local versus international card difference before you commit.

  • Add Mada in Saudi; do not run cards-only.
  • Keep 3D Secure on to control fraud.
  • Confirm each GCC market is licensed and covered.
  • Get local versus international pricing in writing.

Questions merchants ask

Do I need a local entity in the UAE or Saudi?

For local settlement you typically need a registered entity and a local payout account. Some regional gateways support international merchants with offshore settlement where allowed. Confirm the model with the provider.

What is Mada and do I need it?

Mada is Saudi Arabia's national payment scheme. If you sell in Saudi, accepting Mada online reaches local cardholders and is often cheaper than international cards, so it is strongly recommended.

Can one gateway cover both the UAE and Saudi?

Yes, regional gateways like Telr expose UAE and Saudi methods through one integration. Confirm the gateway is licensed or certified in each market you target.

How fast do I get paid?

Settlement timing depends on the gateway, your licence, and the market. Confirm the payout window and any weekend holding in your written quote.

Are Apple Pay and Google Pay hard to add?

Usually no; they are enabled in your gateway settings once cards are live. The main requirement is a gateway that supports the wallet in your market and meets the scheme's security rules.

Public sources